1. Customer Service Commitment:
At Poovarasan, we are committed to providing exceptional customer service. Our team is dedicated to assisting you with any inquiries, concerns, or feedback you may have.
2. Order Processing:
a. Order Confirmation:
- Upon placing an order, you will receive an email confirmation with the details of your purchase.
b. Order Processing Time:
- Orders are typically processed within 1-2 business days.
c. Order Modifications/Cancellations:
- We aim to accommodate any order modifications or cancellations. Please contact our customer service team promptly for assistance.
3. Shipping:
a. Shipping Methods:
- We offer various shipping options. Shipping details and estimated delivery times are provided during the checkout process.
b. Shipping Costs:
- Shipping costs are calculated based on the selected shipping method and destination. Details are available at checkout.
c. Tracking Information:
- Once your order is shipped, you will receive tracking information to monitor the delivery status.
4. Returns and Exchanges:
a. Return Policy:
- Poovarasan accepts returns within 14 days of the delivery date. Please review our detailed Return Policy on our website for specific instructions.
b. Exchange Policy:
- We offer exchanges for defective or damaged items. Contact our customer service for assistance.
5. Quality Assurance:
a. Product Quality:
- Poovarasan is committed to delivering high-quality products. If you encounter any issues, please contact us, and we will address them promptly.
b. Defective Items:
- If you receive a defective item, please notify us immediately. We will arrange for a replacement or refund.
6.About disputes
- Prior to initiating any formal dispute, consumers are encouraged to contact our Customer Support at [email protected] to attempt to resolve the issue amicably.
7.Filing a Complaint
- Submission: Complaints must be submitted in writing to [email protected], including the complainant’s name, contact information, order details, and a detailed description of the issue.
- Acknowledgment: We will acknowledge receipt of the complaint within 5 business days and provide an estimated timeline for resolution.
8.Fraud Prevention
- Prohibition: Poovarasan strictly prohibits any form of consumer, third-party, or employee fraud. Any fraudulent activity, including but not limited to false claims, misrepresentation, or unauthorized access to accounts, will be subject to legal action.
- Reporting Fraud: Consumers, third parties, and employees are encouraged to report any suspected fraudulent activity to [email protected].
9. Contact Information:
For any questions or concerns, please reach out to our customer service team at [email protected] or (+1)4847741078.
Company name: HONG KONG JIN HANG INTERNATIONAL TRADE LIMITED
Address: UNIT 710,7/F，KAM TEEM INDUSTRIAL BUILDING 135 CONNAUGHT ROAD WEST，SAI WAN HK.